According to a recent poll, many Americans “don’t expect to rely on the digital services that became commonplace during the pandemic” after all things COVID-19 subside. Around half of U.S. adults say that they are not likely to continue doing such things as attending virtual activities, having their groceries delivered or using curbside pickup.
Yet according to the poll from the Associated Press-NORC Center for Public Affairs Research, close to half say it would be a good thing “if virtual options for healthcare, community events and activities like fitness classes or religious services continue after the pandemic.”
Translation?
People have come to expect, and want, a hybrid world. Not entirely online, but not entirely physical: hybrid.
“Rather than this either-or, I think we’re more likely to be facing a hybrid future,” said Donna Hoffman, director of the Center for the Connected Consumer at the George Washington School of Business….
